Thank you for choosing our software products and services. We aim to provide the best possible user experience and customer satisfaction. However, we understand that certain situations may require cancellation or a refund. This policy explains the terms and procedures applicable to such requests.

1. Cancellation Policy

1.1 Subscription-Based Products & Services

You may cancel your subscription at any time. Upon cancellation, access to the product or service will remain active until the end of the current billing cycle. No additional charges will be applied after cancellation.

Subscription cancellations can be managed through your account settings or by contacting our customer support team.

1.2 Perpetual License Products

Perpetual licenses are one-time purchases without an expiration period. Since these products are not subscription-based, cancellation does not apply. Refund eligibility, if any, is governed by the refund conditions outlined below.

2. Refund Policy

2.1 Eligibility for Refund

Refunds may be granted within a defined period under the following circumstances:

• Technical Issues: Critical technical or compatibility problems that prevent the software from functioning as intended and cannot be resolved by our support team within a reasonable timeframe.
• Dissatisfaction: Genuine dissatisfaction with software features or performance after providing detailed feedback to our support team.
• Unauthorized Charges: Verified unauthorized transactions made using your payment method.

2.2 Refund Process

To request a refund, please follow these steps:

1. Contact Support: Submit a refund request with purchase details such as order number, date of purchase, and reason for the request.
2. Evaluation: Our support team will review your request based on the eligibility criteria.
3. Refund Decision: If approved, the refund will be initiated within the specified business days and credited back to the original payment method. Processing time may vary depending on your financial institution.
4. Software Deactivation: Upon refund approval, the software must be uninstalled and deactivated. Continued use after a refund may result in legal action.

3. Exclusions

Refunds will not be provided in the following situations:

• Change of Mind: Requests made when the software is functioning as intended and no technical issues are present.
• Third-Party Products or Services: Products or services offered by external vendors are governed by their own refund policies.

4. Policy Updates

This Cancellation and Refund Policy may be updated periodically without prior notice. The latest version will always be available on our website and becomes effective upon posting.

This policy applies only to purchases made directly from our company. Purchases made through third-party platforms or resellers are subject to their respective policies.

Contact Information

For questions or assistance regarding this policy, please contact our customer support team.

Email: contact@ftpass.com
Phone: +91 83683 81197